Telecom & Contact Centers software development services
AI voice agents deployed as native PBX extensions on 3CX, Yeastar, FreePBX, Avaya, Cisco, and Mitel. zero hardware changes, zero carrier switching, under five minutes setup. Every telephony engagement is led by a 15-year VoIP veteran, from carrier-grade infrastructure architecture to AI-powered contact center automation.
Our telecom & contact centers services and solutions
Business phone system setup
Enterprise-grade PBX deployment across 3CX, Yeastar, FreePBX, Avaya, Cisco, and Mitel with zero downtime and seamless carrier integration.
VoIP network design
Carrier-grade VoIP infrastructure designed for reliability, scalability, and crystal-clear call quality across on-premises, cloud, and hybrid deployments.
Call security & routing
Session Border Controllers configured for security, interoperability, and performance, securing your VoIP perimeter while ensuring seamless communication.
AI phone agents
Conversational AI agents deployed as native PBX extensions. Zero hardware changes, zero carrier switching, under five minutes setup.
Call center automation
AI-powered contact center solutions that handle routine inquiries, route intelligently, and integrate with your CRM, available 24/7.
Why companies choose Cygen Solutions for telecom & contact centers
15-year VoIP veteran
Every telephony engagement is led by an engineer with 15+ years of carrier-grade voice infrastructure experience.
Zero downtime deployment
Deployment on your existing PBX without disrupting operations. Zero rip-and-replace, zero carrier switching.
Production-proven AI
Our production AI platform handles thousands of calls daily across six international markets. The same technology, deployed for your contact center.
Our telecom & contact centers development process
Infrastructure Assessment
Audit of your existing telephony setup, architecture mapping, and integration point identification, fully documented.
Solution Design
Architecture design for VoIP, SBC, and AI agent deployment tailored to your PBX environment and call volumes.
Deployment & Testing
Phased rollout with comprehensive testing. AI agents go live as PBX extensions. Your existing system continues running.
Optimization & Support
Ongoing monitoring, performance tuning, and 24/7 support. Carrier-grade voice infrastructure operations.
Common questions
Will this work with my existing PBX?
Yes. VoiceInfra connects to 3CX, Yeastar, FreePBX, Avaya, Cisco, and Mitel as a native SIP extension. Zero hardware changes, zero carrier switching required.
How long does deployment take?
Initial setup takes under five minutes. Full production deployment with custom agent configuration typically takes 1-2 weeks depending on complexity.
Do I need to change my phone carrier?
VoiceInfra works with your existing carriers and SIP trunks. Carrier relationships remain with you.
Can the AI agents integrate with our CRM?
Yes. VoiceInfra integrates with major CRMs. Agents can look up customer records, log calls, and trigger workflows automatically.
Start the conversation
Describe what you need. Response within 24 hours with architecture, timeline, and commercial terms.
Requirements review and initial response within 24 hours.
NDA available on request. Your information stays with us.
Detailed proposal: architecture, timeline, commercial terms.
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