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Engineering Case Study → VoiceInfra

AI voice agents, deployed as PBX extensions

VoiceInfra integrates with your existing phone system: zero hardware changes, zero carrier switching, under five minutes setup. Deploy AI agents that handle calls, route intelligently, and integrate with your CRM, all as native PBX extensions. Built by our engineering team.

How it works

01

Connect your PBX

Point VoiceInfra at your existing phone system. It registers as a native SIP extension.

02

Configure your agent

Use the no-code builder to define greetings, routes, and responses. Or use our templates.

03

Go live

Under five minutes. Your AI agent is online, handling calls, integrated with your CRM.

Key capabilities

PBX-Native Deployment

Connects to 3CX, Yeastar, FreePBX, Avaya, Cisco, and Mitel as a native SIP extension. Zero hardware changes, zero carrier switching, zero downtime.

Multi-LLM Smart Routing

Routes conversations to the most appropriate language model based on intent, context, and complexity, so your customers never wait for the right agent.

No-Code Agent Builder

Design and deploy AI voice agents through a visual interface. Your operations team can build and modify agents without writing a line of code.

Omnichannel Coverage

Extend AI agents beyond voice to WhatsApp and web chat. One agent, every channel for a consistent experience across touchpoints.

Batch Calling

Run automated outbound campaigns at scale with intelligent call progression and outcome tracking. Reach thousands, not dozens.

CRM Integrations

Connect to your existing CRM. Calls are logged, records updated, and workflows triggered automatically without manual data entry.

Any SIP-based PBX

VoiceInfra connects as a native SIP extension. Deep integrations with:

3CXYeastarFreePBXAvayaCiscoMitel

Where VoiceInfra delivers

Call Center Automation

Handle routine inquiries, such as hours, pricing, and account status, without a human agent. Your team focuses on complex cases that need empathy and judgment.

Customer Support AI

First-line support that understands your product. Escalates intelligently when it hits its limits. Available 24/7, speaks your customers' language.

Outbound Campaigns

Appointment reminders, payment follow-ups, satisfaction surveys, automated at scale. Consistent quality, zero fatigue.

Internal Helpdesk

AI agents that handle IT tickets, HR queries, and facility requests. Your internal teams get faster responses, your support staff get fewer repetitive tickets.

Engineering at this standard, on your project

A live VoiceInfra technical demonstration from the engineers who built it. No commitment required.